Order and Returns Policy Information
Orders are processed up to 12pm Monday to Friday. Any orders placed after 12pm will be processed the following Working Day.
We do not process or dispatch orders at weekends or on public holidays, please plan your shopping accordingly.
Our standard delivery is via UPS Ground which is typically a four Working Day service from dispatch*.
The delivery charge for our standard delivery is calculated in the shopping cart prior to making your purchase.
Orders are dispatched via UPS or, in some cases, USPS. When your order is dispatched we will send you an email with a tracking number for you to monitor the progress of your delivery. Once your order has been dispatched, we do not have any direct control over its progress and cannot accept any responsibility for your order arriving later than anticipated.
*Orders to remote areas of the United States such as Alaska and Puerto Rico have longer transit times and as such orders cannot be guaranteed to arrive within four Working Days.
Orders placed at www.bowensusa.com can only be shipped to locations in the United States.
Changing your order.
If you wish to change or cancel an order prior to its dispatch contact us via the Support link which can be found on each page of this Website.
Please quote the order number and date the order was placed.
If your Products have already been dispatched, then you will need to follow our returns procedure. See below.
Track your order.
To check your order status, just click on the 'Your Account' link at the top of the page, sign in and then select 'Your Orders'.
Pending means your order has been received but has not yet been processed.
Order processing means your order could be at any point between the warehouse receiving it and dispatching your Products.
On Hold means there is a query with your order, you will receive an explanatory email if your order is placed on hold.
Complete means your order has left our warehouse. You will receive an email confirming dispatch.
Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
Cancelled means your order has been cancelled either by you or us. If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location.
However, if your order is obviously incomplete or damaged, or if you wish to change or cancel your order, please contact us via the Support link which can be found on each page of this Website.
Your purchase history.
To find out more information on your past orders, please sign into 'Your Account'.
Missing, incomplete or damaged orders.
If your order has not arrived, or arrives incomplete, first of all please view your order status online. If your order has been dispatched but has not arrived within the expected time period, please contact us via the Support link which can be found on each page of this Website. If you have more than one item on your order, please bear in mind that Products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please call us.
If your order arrives and the Products are damaged, please contact us via the Support link which can be found on each page of this Website.
If you exercise your right under the Distance Selling Regulations 2000 to cancel your order after the Products have been dispatched, you will be responsible for ensuring the Products are returned to us, we strongly recommend that you use an insured delivery method such as UPS.
Please email us about the Product you want to return. Please include: order number, stock number, and the reason for the return and whether you would like a refund or a replacement.
We will email you back with an RMA number, this number must be stated on your returned Product. We can not accept any Products returned without a valid RMA number.
Alternatively you can call us on +1.312.573.2725 between 9am and 4pm, Monday to Friday to arrange a return. Products should be returned to: Bowens International Ltd, 1111 N. Cherry Avenue, Chicago, IL 60642. You will be responsible for the cost of returning the items to us.
The Product must be returned unused with all accessories, packaging, instructions and any other items included with it at the time of sale. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. Please make sure that you take reasonable care of the item while it is in your possession.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
The original account no longer exists.
The original account details have expired.
The recipient requires a credit.
We will refund the purchaser any delivery charge paid when a product is faulty or damaged.
None of the above conditions affect your statutory rights when Products are faulty, or not as described.
For your rights of cancellation, please see our Conditions.
Changes to our Order and Returns Information Policy.
We reserve to make changes to our Orders and Returns Information Policy at any time. Any changes we make in the future will be posted on this page and where applicable will be notified to you by email.
This Order and Returns Information Policy is governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with it (including non-contractual disputes and claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.